Shipping policy

Available shipping methods and charges depend on the destination, total packed weight, parcel size and carrier. Estimated dispatch dates for pre-order products are shown on the relevant product page.

Hong Kong

  • Store pickup: Room 812A, 8/F, Witty Commercial Building, 1A–1L Tung Choi Street, Mong Kok, Hong Kong. Please wait for the pickup notification before visiting.
  • Local delivery is normally sent by SF Express, freight collect. The carrier calculates the final charge from the parcel details.

Japan domestic delivery

Japan domestic orders are normally shipped freight collect by Yamato Transport (Kuroneko Yamato / TA-Q-BIN) or Sagawa Express. We select the carrier according to the shipping conditions. Checkout may display ¥0 or “Free,” but shipping is not free: the recipient pays the delivery charge to the driver upon receipt. This is freight collect for shipping only and is not cash on delivery for the merchandise price.

As a guide, a 0.5–1 kg, size-60 parcel is approximately ¥900–1,500; Hokkaido, Okinawa and some areas may be approximately ¥1,600–2,000. The carrier determines the final charge from the destination and the packed size and weight.

Macau, Taiwan and other Asian destinations

We normally use SF Express freight collect. Where freight collect is unavailable, we may use Hongkong Post or another tracked service and will email the final shipping charge and payment instructions before dispatch.

United States, Canada and other international destinations

Orders to the United States and Canada are normally sent by FedEx or DHL. Other destinations are normally sent by Hongkong Post EMS (Speedpost) or another tracked service. Services may change due to destination or carrier restrictions.

Shipping charges, duties and surcharges

Unless expressly stated at checkout or on the product page, import duties, taxes, customs fees, remote-area surcharges and other destination charges are the recipient’s responsibility. Estimates are for reference only; the carrier’s final charge applies.

Dispatch and pre-orders

  • In-stock items are arranged for dispatch after order and payment confirmation.
  • Pre-orders are dispatched during the estimate shown on the product page. Production, customs or carrier arrangements may change the date.
  • If an order contains items with different dispatch dates, we normally ship them together when all items are ready. Any approved split shipment may incur an additional charge payable by the customer.

Tracking, addresses and failed delivery

  • Where available, tracking details are sent by email or shown on the order page.
  • Contact us promptly if an address must be changed. Changes may not be possible after dispatch.
  • If a parcel is returned because of an incorrect address, extended absence, refusal, or unpaid duties or freight-collect charges, the customer may be required to pay the actual cost of reshipment.

Delay, loss or damage

Weather, traffic, customs and other circumstances outside our reasonable control may cause delays. If a parcel is lost, damaged or incomplete, retain the outer packaging, label and goods and contact us with the order number, photographs and any unboxing record so that we can investigate with the carrier. Nothing in this policy excludes or limits any consumer right or liability that cannot lawfully be excluded or limited.

Contact

Email: ma.shoporder@gmail.com